Manage incidents

01 - Incidents view

All active incidents are shown in a kanban view under the Incidents tab.

There are currently four columns that depict the current statuses of the incidents;

New: All new incidents.

Pending: Pending for more information.

In progress: Investigation ongoing.

Closed: Final statement given to reporter.

Incidents can be dragged to different statuses from the kanban view.

Open incident by clicking it.

In this view you can manage everything related to a single incident.

Assigning and forwarding the incident, Categories, see full Audit trail, Archiving, add Internal notes and send new Messages to reporter.

Supervisors have the possibility to Assign/forward any incident to a Processor.

Assigning a incident will allow the selected user or group to gain access to the incident.

All assigned users will get a email notification about the assignment.

Assigned group: Give full access to the incident to a group of users.

Assigned user: Give full access to the incident to a single user.

Open any received incident. You will find the possibility to categorize the incident with your saved tags.

You can also use multiple tags under one category.

EasyWhistle gathers a full Audit trail under each incident.

The Audit trail save all dates, views, changes and updates made to the incident.

Messaging allows you to have a anonymous and secure two-way communication with the reporter.

Internal notes allows you to save notes and communicate with other users who have access to the selected incident.

Notes are not seen by the reporter.